Delivery Information


Delivery of orders will be made to the address specified by the ‘customer’, anybody who is accepting the goods at the delivery address nominated by the ‘customer’ will be presumed to be authorized to receive the goods on your behalf. Pac Fire New Zealand will choose the freight provider and at any time have the right to change their freight supplier, the deliveries will be during regular business hours; Pac Fire New Zealand will not be liable for any alternative arrangements made with your carrier or any additional charges or fees that may occur. Our delivery charges cover only packaging, insurance and delivery to the nominated address for the first attempt, we suggest you nominate a delivery address where someone is available to receive the package during normal business hours to avoid delays/additional charges.


Once the goods have been delivered to the address nominated by the ‘customer’ the risk and title is then passed on to you the ‘customer’ who placed the order. If you are not satisfied with your goods please refer to our returns/exchange policies. Pac Fire New Zealand will not be held responsible for any items we do not ship ourselves, and strongly recommend a tracking number if returning goods. Pac Fire New Zealand will not be held accountable for return postage charges or any duty reimbursement – other than in the case of the item being deemed faulty by the supplier. For all ‘change of mind’ returns, postage is the customer’s responsibility.


Pac Fire New Zealand will send out all goods ordered in the most suitable package we believe for the items purchased.